Refund Policy

Refund against Cancellation: • Customers shall get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment - Credit/Debit Card or UPI or Net Banking or Third-Party Wallet. • No refund applicable for “No returns applicable products”, if denied at doorstep for prepaid order. Refund against Return: • In case of Cash on Delivery (COD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be initiated within 5 days from the date of return pickup. o Bank Account o Vendor Browser Wallet • The refund will be credited to the bank account entered by the customer at the time of initiating the return request. • In case of transaction failure due to invalid bank account details, Vendor Browser reserves the right to refund the amount to the Vendor Browser wallet of the customer. • Refund credited to the Vendor Browser Health plus Wallet in the form of eGift Cards (issued by Quicksilver). The detailed terms and conditions of the wallet are provided here. • The refund will be credited to the bank account associated with the UPI ID entered by the customer at the time of initiating the return request. • In case the payment is made by Credit/Debit Card, Net Banking or Third-Party Wallet, you may get the refund within 5-7 working days. Kindly note that there may be delays in refunds as they're handled by the Bank. Refund against denied/cancelled order by VBW: • In case of online paid order, customers shall get a Refund against return by way of credit to the original mode of payment, like Credit/Debit Card, or Net banking or Third-Party Wallet. • In case of a refund by way of Credit/Debit Card, or Net banking or Third-Party Wallet, you may get the credit within 5-7 working days. • While we regret any inconvenience caused by this time frame, as the refund is handled by the Bank. • There may be a delay in refund timing and we have no control over that.

Cancellation Policy

The customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep. The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed. In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final. In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders. Vendor Browser reserves the right to accept the cancellation of any order. Vendor Browser also reserves the right to waive off or modify the time window or cancellation fee from time to time.